Privacy Policy

The information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, reviews, and recommendations.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose site visitors' personal information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors

We may contact you to send updates about our company, to poll your opinions through surveys or questionnaire, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How site visitors can withdraw their consent

If you don’t want us to process your data anymore, please contact us at mob@bigbirds.co.uk or write to: Solsgirth Home Farm, Dollar, Clackmannanshire FK14 7NZ

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at wendy@themaltinghouse.co.uk or write to: Solsgirth Home Farm, Dollar, Clackmannanshire FK14 7NZ

For a full copy of our company privacy policy please email mob@bigbirds.co.uk

WHAT ARE COOKIES?

Cookies are small pieces of data sent from a website and stored on a visitor's browser. They are typically used to keep track of settings you've selected and actions taken on a site.

There are two types of cookies:

Session (transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (permanent or stored) cookies: These cookies are stored on your hard drive until they expire (at a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

HOW TO DELETE COOKIES

Most cookies are easy to delete. Just pick your browser and follow the instructions.

Chrome

Press Ctrl + Shift + Delete on your keyboard.
Select a time range.
Select the 'Cookies and other site data' checkbox.
Click the "Clear data" button.

Firefox

Press Ctrl + Shift + Delete on your keyboard.
Select a time range to clear.
Select the 'Cookies' checkbox.
Click the "Clear now" button.

Safari

Choose Preferences from Safari menu.
Go to the Privacy tab.
Click 'Manage website data'.
Click 'Remove All'.

Edge

Press Ctrl + Shift + Delete on your keyboard.
Select the 'Cookies and saved website data' checkbox.
Click the "Clear" button.

Internet Explorer

Press Ctrl + Shift + Delete on your keyboard.
Select the 'Cookies and website data' checkbox.
Click the "Delete" button.